Customer Stories
Gary Olsen
Co-Owner
Location
QLD
Properties Under Management
170
Freeing Up Capacity and Streamlining Payments at Ray White Kim Olsen
Ray White Kim Olsen, based in NSW and managing approximately 170 properties, was seeking a way to reduce the heavy administrative workload caused by their previous software.
- September 12, 2025
Turning manual work into more time for growth
Ray White Kim Olsen, based in NSW and managing approximately 170 properties, was seeking a way to reduce the heavy administrative workload caused by their previous software. After exploring OurProperty, Co-Owner Gary quickly realised the platform could streamline leasing, simplify payments, and give his team more capacity to focus on growth and service.
Time-consuming processes holding the team back
The agency’s previous system required staff to manually enter and reconcile invoices, water, rates, and trust receipting. Leasing workflows involved double-handling documents across multiple systems, creating unnecessary stress and tying staff to repetitive tasks rather than client-focused work. Gary summarised it clearly:
“Our previous software was very manual-driven. It was labour intensive.”
The Solution: Automation and a modern payment platform transform workflows
OurProperty’s platform delivered immediate benefits:
- Faster payments for owners: Funds are transferred as they clear, not tied to mid- or end-of-month cycles, improving cashflow and eliminating trust headaches.
- Automation across the board: Invoicing, receipting, lease renewals, and new sign-ups are all handled within a single platform.
- Increased capacity: Fewer people can now manage more properties without added stress or hours.
Gary reflected on the switch:
“It was a no-brainer for me to change over. The payment platform and automation gave me time back in my day.”
The Results: Efficiency, happier staff, and scalable growth
Since implementing OurProperty, the agency has seen tangible benefits:
- Time saved: Streamlined invoicing, receipting, and leasing processes
- Happier team: Reduced stress supports retention in an industry known for high turnover
- Scalable growth: The platform allows Gary to grow the property portfolio without increasing headcount
- Lower risk: Removing the trust account reduces compliance risks and audit costs
Gary highlighted the difference:
“If I can have two people manage 170 properties instead of three, that capacity is everything.”
Advice for Other Agencies: Streamline, reduce stress, and grow with confidence
“OurProperty allows you to streamline processes, reduce stress, and grow your rent roll — all in one environment. The payment platform is a game changer. It costs nothing to take a look, and you’ll probably spend less than with your current provider.”
Discover how your agency can achieve the same results
If your agency is looking to reduce manual work, free up capacity, and deliver faster payments to owners, OurProperty can help. Book a demo today to see how your team can work smarter, not harder.
- All Posts
- Customer Stories
Building a Clearer, Calmer Operation from Day One. How Terrahaven Property Management chose structure, visibility and simplicity from the start.
Reducing Manual Work and Running Lean with Automation. How Steele Realty reduced manual workload and improved structure with automation.
Back Customer Stories Melanie Rowe Office Manager Location QLD Properties Under Management 100 Strengthening Visibility and Efficiency through Smarter Systems...