Structure, Visibility, and Calm: Inside Cunninghams Real Estate’s Property Management Success

Based in New South Wales, Cunninghams Real Estate is a market-leading agency managing over 1,400 properties across two offices. With a portfolio of this scale, the property management team needs systems that deliver structure, visibility, and confidence — so property managers can spend more time supporting landlords and tenants, and less time chasing tasks or putting out fires.

For Head of Property Management, Angie Donaghey, the difference OurProperty made was clear from the beginning:

“What stood out about OurProperty was that it was built for property managers first, with trust and payments flowing from there. You understood who your client really was.”

Her confidence grew further after seeing OurProperty in action at another large agency.

“You could just see the visibility for property managers was amazing. It was built for them.”

Rolling out change, one step at a time

Cunninghams Real Estate took a gradual approach — starting with arrears, then maintenance, and finally payments. This allowed the team to build trust in the system and grow comfortable with each module before adding more.

“As soon as the numbers matched, the trust was there. From then on, the team could just get on with their work.”

This step-by-step rollout created structure where inboxes and phone calls once dictated the day. Now, the team works to a rhythm:

• Morning: maintenance dashboards
• 10 a.m.: arrears
• Afternoons: inspections, lease renewals, and deeper work

“It brings the temperature down. They can move calmly from one task to the next knowing nothing is forgotten.”

Leasing at scale

With 50 new leases each month, Angie says the leasing module has transformed oversight and efficiency.

“I love that I can see at a glance what stage every lease is at — holding deposits, owner recommendations, tenant approvals. By the time I check, everything’s already tied up with a bow.”

Renewals are equally streamlined, with automated recommendations, owner approvals, tenant acceptance, and electronic signatures all handled within the system.

“It’s seamless. Owners and tenants get what they need, and we just get the notification back saying it’s signed and filed.”

Tangible results

The results speak for themselves:

• Arrears reduced to almost zero — what once meant pages of calls is now just a handful each day.
• Time given back — property managers leave by five, confident nothing has been missed.
• Manager visibility — Angie can instantly see who’s ahead, who needs support, and where resources should be reallocated.

“It’s the time it’s given back to my PMs. Our arrears are minimal, our leasing is ahead, and everyone is calmer.”

Even new staff adapt quickly.

“It’s quite intuitive. They’ve picked it up with minimal training because it’s easy to click around and follow the process. You just trust the system.”

Oversight at scale

For Angie, visibility across such a large portfolio has been truly transformative.

“With 1,400 properties, I can always check how someone’s tracking. If I see lease renewals sitting there from two weeks ago, or maintenance that hasn’t been cleared, I can step in and support them before anyone drowns.”

This clarity means resources can be shifted where they’re needed most, keeping the whole team balanced and supported.

How Angie describes it to peers

When colleagues ask what system she uses, Angie keeps it straightforward:

“It does everything. It’s Australian-built, developed by property managers for property managers. All the core parts of a PM’s day — leases, arrears, maintenance, inspections — are broken into modules, so it never feels overwhelming. And it’s all in one system, with one subscription.”

Key takeaway for Principals

Cunninghams Real Estate shows that with the right system, large rent rolls don’t need to mean constant overwhelm. Structure, visibility, and automation create calmer teams, happier landlords, and a department that runs ahead of the curve.

If you’re ready to see how your agency can achieve the same level of visibility, efficiency, and calm across your portfolio, it’s time to explore what OurProperty can do for you. Book a demo today and discover how your team can save time, reduce arrears, and manage every part of property management from one intuitive system.