Customer Stories
McGrath Aspley
Location
Queensland
Properties Under Management
500
How McGrath Aspley Transformed Their Property Management Operations with OurProperty
Scaling Without the Growing Pains — A Business Owner’s Perspective
- August 5, 2025
Scaling Without the Growing Pains — A Business Owner’s Perspective
For Claire McGrath, scaling her property management business was about more than just numbers. The real challenge was creating a business model where growth didn’t come at the expense of her team’s time—or her clients’ experience.
Before implementing OurProperty, Claire’s team were bogged down by repetitive, manual tasks that chewed through hours of valuable time. Trust accounting alone was a daily grind, with receipting and reconciling consuming large chunks of the day. “As someone who’s been a trust accountant, I know how much of a time drain that process can be,” Claire reflects. By automating trust accounting and invoicing through OurProperty, tasks that once felt never-ending now happen in the background with greater accuracy and zero manual effort.
The invoicing process has also been completely streamlined. Rates notices, water bills, and on-charges to tenants that used to take hours are now processed automatically, without the need for Property Managers to intervene. This freed-up time allows the team to focus on client-facing tasks, like proactive communication, solving issues before they escalate, and fostering stronger relationships with landlords and tenants.
What Claire values most is how OurProperty enables her team to prioritise high-value tasks that drive business growth. Instead of getting stuck in the weeds of admin, her team now operates with clarity, structure, and a focus on delivering great service—which has been instrumental in retaining clients and winning new business.
Watch the interview with Claire McGrath below
Property Managers: Turning Tedious Tasks into Simple Workflows
For Property Managers Linda and Lisa, the impact of OurProperty has been felt where it matters most—their day-to-day workload.
Linda shared how tasks like lease renewals, which once involved juggling spreadsheets, generating documents manually, and cross-referencing systems, have now become a matter of a few clicks. With OurProperty, the system automatically sends lease renewal recommendations to landlords, drafts the lease upon approval, and sends it to the tenant—saving significant time and removing the chance of human error.
Forms and notices are no longer a hassle either. Entry notices and required documentation are generated within the platform, eliminating the need for separate systems. “We don’t have to waste time creating forms manually or double-checking paperwork. The system does it all,” Linda explains.
Lisa highlighted maintenance as a game-changer. Tenants can submit maintenance requests, complete with photos and descriptions, directly through the tenant app. These requests are visible to landlords in real-time, streamlining communication and eliminating the clunky, fragmented process of chasing updates. “It’s so much easier now. Everyone—tenants, landlords, tradies—can see where things are at,” Lisa says.
Both Linda and Lisa agreed that the Owner, Tenant, and Tradie portals have dramatically reduced back-and-forth communication. Clients have 24/7 access to their property information, upcoming payments, maintenance status, and more, which has empowered them to self-serve and reduced the number of calls and emails to the team.
Watch the interview with Linda (Property Manager) below
Watch the interview with Lisa (Property Manager) below
Business Development: A Seamless Onboarding Experience
For Patrick, who leads Business Development at McGrath Aspley, OurProperty has simplified the process of bringing on new landlords and ensuring a smooth handover to the Property Management team.
The onboarding process, which once required multiple manual steps, is now streamlined. Tasks like adding new landlords into the system, generating and sending Form Sixes, and dispatching lease documents to tenants are all handled by the platform. Patrick described it as a process that once felt tedious and manual, now reduced to just “a couple of clicks.”
The Landlord Portal has become a major selling point in Patrick’s prospecting efforts. New landlords are immediately shown how they can log in to access their financials, see maintenance updates, and get real-time visibility into their property’s management. This transparency not only builds trust but also reduces the need for constant communication with the PM team, giving landlords the option to be as involved—or as hands-off—as they prefer.
An additional win has been the seamless handover of information from BDM to PM. With data entered once and accessible across the system, the transition from prospect to managed property is efficient and error-free, setting up the Property Managers to hit the ground running.
Watch the interview with Patrick (Business Development Manager) below
The Result: A High-Performance Team, Ready to Grow
McGrath Aspley’s implementation of OurProperty has shifted their business from reactive admin overload to a proactive, client-focused operation. Automation has removed the repetitive tasks that once drained the team’s time, while structured workflows ensure nothing is missed, and clients remain informed and engaged.
For Claire, the efficiencies gained from automation have been pivotal in scaling the business confidently. For the Property Managers, it’s meant less admin and more meaningful client interactions. For Patrick, it’s given him powerful tools to win new business with a seamless onboarding experience.
If you’re an agency considering making the switch, Claire highlights the significant time management benefits and increased efficiencies OurProperty brings to property management teams. She points out how the system helps structure daily workflows, reduces the risk of missed tasks, and removes the burden of complex trust accounting from internal staff. These improvements make it easier for teams to focus on delivering great service and keeping clients satisfied over the long term.
If you’re ready to see how OurProperty can transform your agency’s workflow and free up your team to focus on what matters most, book a personalised demo with our team today.
McGrath Aspley
Location
Queensland
Properties Under Management
500
Scaling Without the Growing Pains — A Business Owner’s Perspective
For Claire McGrath, scaling her property management business was about more than just numbers. The real challenge was creating a business model where growth didn’t come at the expense of her team’s time—or her clients’ experience.
Before implementing OurProperty, Claire’s team were bogged down by repetitive, manual tasks that chewed through hours of valuable time. Trust accounting alone was a daily grind, with receipting and reconciling consuming large chunks of the day. “As someone who’s been a trust accountant, I know how much of a time drain that process can be,” Claire reflects. By automating trust accounting and invoicing through OurProperty, tasks that once felt never-ending now happen in the background with greater accuracy and zero manual effort.
The invoicing process has also been completely streamlined. Rates notices, water bills, and on-charges to tenants that used to take hours are now processed automatically, without the need for Property Managers to intervene. This freed-up time allows the team to focus on client-facing tasks, like proactive communication, solving issues before they escalate, and fostering stronger relationships with landlords and tenants.
What Claire values most is how OurProperty enables her team to prioritise high-value tasks that drive business growth. Instead of getting stuck in the weeds of admin, her team now operates with clarity, structure, and a focus on delivering great service—which has been instrumental in retaining clients and winning new business.
Watch the interview with Claire McGrath below
Property Managers: Turning Tedious Tasks into Simple Workflows
For Property Managers Linda and Lisa, the impact of OurProperty has been felt where it matters most—their day-to-day workload.
Linda shared how tasks like lease renewals, which once involved juggling spreadsheets, generating documents manually, and cross-referencing systems, have now become a matter of a few clicks. With OurProperty, the system automatically sends lease renewal recommendations to landlords, drafts the lease upon approval, and sends it to the tenant—saving significant time and removing the chance of human error.
Forms and notices are no longer a hassle either. Entry notices and required documentation are generated within the platform, eliminating the need for separate systems. “We don’t have to waste time creating forms manually or double-checking paperwork. The system does it all,” Linda explains.
Lisa highlighted maintenance as a game-changer. Tenants can submit maintenance requests, complete with photos and descriptions, directly through the tenant app. These requests are visible to landlords in real-time, streamlining communication and eliminating the clunky, fragmented process of chasing updates. “It’s so much easier now. Everyone—tenants, landlords, tradies—can see where things are at,” Lisa says.
Both Linda and Lisa agreed that the Owner, Tenant, and Tradie portals have dramatically reduced back-and-forth communication. Clients have 24/7 access to their property information, upcoming payments, maintenance status, and more, which has empowered them to self-serve and reduced the number of calls and emails to the team.
Watch the interview with Linda (Property Manager) below
Watch the interview with Lisa (Property Manager) below
Business Development: A Seamless Onboarding Experience
For Patrick, who leads Business Development at McGrath Aspley, OurProperty has simplified the process of bringing on new landlords and ensuring a smooth handover to the Property Management team.
The onboarding process, which once required multiple manual steps, is now streamlined. Tasks like adding new landlords into the system, generating and sending Form Sixes, and dispatching lease documents to tenants are all handled by the platform. Patrick described it as a process that once felt tedious and manual, now reduced to just “a couple of clicks.”
The Landlord Portal has become a major selling point in Patrick’s prospecting efforts. New landlords are immediately shown how they can log in to access their financials, see maintenance updates, and get real-time visibility into their property’s management. This transparency not only builds trust but also reduces the need for constant communication with the PM team, giving landlords the option to be as involved—or as hands-off—as they prefer.
An additional win has been the seamless handover of information from BDM to PM. With data entered once and accessible across the system, the transition from prospect to managed property is efficient and error-free, setting up the Property Managers to hit the ground running.
Watch the interview with Patrick (Business Development Manager) below
The Result: A High-Performance Team, Ready to Grow
McGrath Aspley’s implementation of OurProperty has shifted their business from reactive admin overload to a proactive, client-focused operation. Automation has removed the repetitive tasks that once drained the team’s time, while structured workflows ensure nothing is missed, and clients remain informed and engaged.
For Claire, the efficiencies gained from automation have been pivotal in scaling the business confidently. For the Property Managers, it’s meant less admin and more meaningful client interactions. For Patrick, it’s given him powerful tools to win new business with a seamless onboarding experience.
If you’re an agency considering making the switch, Claire highlights the significant time management benefits and increased efficiencies OurProperty brings to property management teams. She points out how the system helps structure daily workflows, reduces the risk of missed tasks, and removes the burden of complex trust accounting from internal staff. These improvements make it easier for teams to focus on delivering great service and keeping clients satisfied over the long term.
If you’re ready to see how OurProperty can transform your agency’s workflow and free up your team to focus on what matters most, book a personalised demo with our team today.
Building a Clearer, Calmer Operation from Day One. How Terrahaven Property Management chose structure, visibility and simplicity from the start.
Reducing Manual Work and Running Lean with Automation. How Steele Realty reduced manual workload and improved structure with automation.
Back Customer Stories Melanie Rowe Office Manager Location QLD Properties Under Management 100 Strengthening Visibility and Efficiency through Smarter Systems How Social