A Property Manager’s Perspective: Melissa Kelly on How OurProperty Simplifies Her Work

At OurProperty, we believe that the true power of our platform lies in the experiences of the property managers who use it every day. That’s why we were excited to chat with Melissa Kelly, Senior Portfolio Manager at Shape Property Group in South Yarra, Victoria.

With over two decades of experience in the property management field, Melissa offers a unique perspective on how OurProperty has transformed her day-to-day operations, helping her manage a large portfolio with ease.

Let’s dive into her story.

1. What made you seek out an agency that uses OurProperty?

“I had used OurProperty at a previous agency, and when the new director changed our software, it felt like a complete backwards step. Simple tasks took much longer to complete and took my focus off the important areas like communication and customer service.”

2. How has OurProperty changed the way you work day-to-day?

“OurProperty allows me to have full control over my portfolio. Everything I need is right in front of me, allowing me to access information quickly, not having to log into multiple plugins and learn multiple programs.”

3. Are you managing more properties now—and if so, how does it feel?

“I manage a very large portfolio with OurProperty. It is neat and controlled and a one-stop shop.”

4. How has OurProperty helped with landlord or tenant relationships?

“Yes, as OurProperty allows seamless processes, I can spend the extra time on the phone and meeting with clients nurturing our relationship.”

5. What’s the biggest difference you’ve noticed compared to other systems?

“Being able to complete a task from start to finish, whether marketing, letting, sign-ups, inspection reports, or maintenance—it starts and finishes in the one program, allowing detailed notes and the ability to keep a well-documented trail of what is happening within my portfolio.”

6. Would you ever go back to an agency that doesn’t use OurProperty? Why or why not?

“Absolutely not! I went from OurProperty to another program, and immediately sought an agency with OurProperty. OurProperty is ahead of its time, and will change the way Property Management is done across the industry for the better.”

Melissa’s story is just one example of how OurProperty is helping property managers streamline their work, build better relationships with clients, and manage larger portfolios with ease.

If you’re a property manager spending your day jumping between systems, chasing invoices, following up with tenants, tradies, and owners, and manually inputting data—there’s a better way.

Get in touch with us to learn how OurProperty can save you time, reduce errors, and help you focus on what really matters—providing exceptional service and growing your business.