Embracing Innovation with Kylie Larner

Kylie Larner – Rental Department Manager at Century 21 Platinum Agents Maryborough was on the hunt for a property management solution that could modernise their processes, reduce stress on property managers and improve efficiency. Facing the limitations of an outdated server-based platform, Kylie and her team began their search for a smarter alternative. After exploring various platforms, the choice was clear.

“The intelligence of OurProperty, the fact that it didn’t require add-ons, and its automation capabilities were just amazing.

The Challenge: Overcoming Manual Processes and High Arrears

Before adopting OurProperty, Century 21 Platinum Agents relied on manual processes that burdened property managers and left room for inefficiencies. The decision to embrace OurProperty wasn’t without concerns.

Automation at Its Best

OurProperty provided an all-in-one solution with built-in automation, transforming how the agency operated. Kylie highlights, “The automation takes a lot of work off the team. It’s made their jobs so much easier. The client hub is another standout feature, giving us everything we need in one place.” The platform’s automation also set a new standard for arrears management. With direct debit payments, tenants were held accountable, and arrears plummeted.

“Since transitioning to OurProperty, our arrears consistently stay below 1%.”

Efficiency Gains and Team Satisfaction

Since implementing OurProperty, Century 21 Platinum Agents has experienced transformative results:

• Arrears Reduced: From 6% to below 1%, thanks to automated rent collection
• Streamlined Processes: Automation eliminated repetitive tasks, freeing property managers to focus on client relationships
• Improved Morale: “Automation makes property managers happier. They’re less stressed and more focused,” Kylie explained.

Lessons Learned and Advice for Others

For agencies still using manual processes or alternative platforms, Kylie offers a clear perspective: “Automation keeps people accountable, simplifies operations and significantly lowers arrears. It makes life easier for property managers and improves communication.” While the platform’s automation is highly praised, Kylie expressed a desire for faster support on urgent matters.

“Support is always available and having Jordan as our dedicated account manager for urgent matters has made a huge difference. That personal touch ensures we get the help we need when it matters most.”

A Brighter Future with OurProperty

Reflecting on the journey, Kylie is confident in the decision to choose OurProperty. The platform has redefined efficiency and accountability at Century 21 Platinum Agents while setting a strong foundation for growth.

“OurProperty is comprehensive, automated and truly makes life easier. It’s a game-changer for property managers and a competitive edge for agencies.”

Ready to experience the benefits of OurProperty?

Contact us today or book a demo to see how we can transform your property management operations.