RE/MAX Gold Move to a Unified Property Management Software Solution

RE/MAX Gold, managing 320 properties in Queensland, was facing inefficiencies with their previous property management setup. Separate platforms for applications, leases, inspections and record-keeping made day-to-day tasks more complex and time-consuming. In search of a more integrated solution, the team transitioned to OurProperty, consolidating their entire workflow into one seamless, cloud-based platform.

Stacey Harwood, second in charge at RE/MAX Gold, explains:

“OurProperty stood out because everything was in one place. Instead of five programs, we now have one system that streamlines everything.”

Inefficiencies from Multiple Systems

Before moving to OurProperty, RE/MAX Gold used a mix of tools, which led to fragmented workflows and inefficient processes, including:

• Inefficient Workflows: Managing key tasks across separate systems created extra steps and made communication difficult
• Technology Gap: Their previous setup lacked cloud-based accessibility, limiting staff flexibility
• Data Extraction and Verification: There were concerns about how to extract and verify data from multiple systems to ensure accuracy during the migration process, which required careful planning and coordination
• Change Management and Communication: Communicating the transition to landlords and tenants was an important consideration, requiring clear explanations to manage expectations and ensure a smooth process

All-in-One, Cloud-Based Property Management

OurProperty offered a comprehensive solution, consolidating all the tools RE/MAX Gold needed into one platform:

• All-in-One Functionality: Applications, leases, inspections, maintenance and record-keeping were all handled within the same system.
• Cloud-Based Access: The flexibility to access the system from anywhere, on any device, improved work-life balance and productivity
• OurProperty Client Hub: A central property card streamlined communication and made owner and tenant data easily accessible.

“I love that everything is cloud-based. We can log in from home or even use our phones. It’s been a big shift, but it’s keeping us competitive.”

Lessons Learned: Communication and Adaptability are Key

While transitioning to a new system had its hurdles, Stacey emphasised the importance of clear communication and adaptability:

“Any change is big, but once you explain the benefits to owners and tenants, they understand why it’s worth it.”

Staying Competitive with OurProperty

RE/MAX Gold’s move to OurProperty has streamlined their processes and given them a competitive edge in the property management market.

“OurProperty has simplified our processes and made it easier for us to focus on growing the business. Everything is in one place and it’s user-friendly for both staff and clients.” 

Ready to Streamline Your Property Management?

Contact us today or schedule a demo to see how OurProperty can help your agency thrive.