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What's New & Improved this month

This month has seen the release of some much-anticipated updates to the Tenancy Wallet payment method and Maintenance quote job workflows, plus improvements to the Lettings component and Client Hub.

New Wallet Types

Tenancy Wallet For those tenants who pay rent and invoices via the OurProperty Tenancy Wallet, we have introduced 2 new wallet options to better suit different tenancy types. These new options are:
  • Tenancy Wallet – Long Term: suitable for long-term renters who may struggle to pay on time however the agency and owners are comfortable with their situation.
  • Tenancy Wallet – Charity: suitable for institutions who want all funds they pay to be allocated to rent or invoices.
Each new wallet type has it’s own fee structure made relevant to those who will suit these options. The new wallet types can only be set up by payments responsible property managers and cannot be selected by tenants when choosing to pay via the wallet. To learn more on these tenancy wallet types and how your agency can set these up for tenants, please refer to this article. OurProperty has also made improvements to the direct debit workflow for the Tenancy Wallet payment method. A detailed article has been added to the knowledge base for you to review how the processes will occur when there are both sufficient funds and insufficient funds, and what occurs when the tenants fall into arrears – You can access this article here to learn more.

Letting Updates

New Tab for viewing and adding tenant enquires

We have added a ‘Tenant Enquiries’ tab to the viewings page so you can see a full list of prospective renters that have enquired on a property. From here, you can also add new enquiries to your advertised rental properties.

 

  1. Click on magnifying glass to see the original enquiry email,
  2. Click the Bell icon to unsubscribe or re-subscribe the user the email and SMS communications,
  3. Press on New Enquiry for register a new prospective renter,
  4. Click on the green document icon to export the full list of enquires directly to your desktop.

Click into your Viewings component > Tenant Enquiries tab to see these new features.

New settings for Saturday viewings Two new settings have been added to the Property Manager profile settings > Viewings tab to accommodate for different open home processes carried out on a Saturday
  1. Tenants cannot schedule Saturdays’ – When enabled, Saturday inspection times will be excluded from the tenant self-schedule options. This means prospective rents will be unable to self-schedule inspection times for a Saturday.
  2.  Saturday Start & End Locations – You can now enter alternative start and end locations for Saturday inspections. This is suitable for Property Managers who may travel directly from and to home when conducting their weekend open inspections or provides greater flexibility between travelling from the office and home addresses for weekly and weekend inspections

Tenancy Applications

For incomplete applications, you can now add additional applicants to lease holders or approved occupants to the application form directly from the application vetting page. Once added by the Property Manager, an email will be sent for the applicants to complete the full form. To see how to add extra applicants to the application form, click into this article.

Maintenance

Landlord direct repair option added to quotes

Quoted maintenance jobs now have the option to proceed as a Direct Repair – Landlord will repair. This includes all quotes process for jobs that:

  1. Are being created as a quote request
  2. Have been referred to an owner as a quote request, or
  3. Have been retuned by an owner to obtain quotes

You will now find the Direct Repair button at the bottom of all quote job pages to be marked as Landlord will repair, or Landlord’s tradie will repair. When selected, the job status will update to Landlord Responsibility for the owner to proceed with actioning the maintenance request.

Landlord direct repair option added to quotes

The OurTenant App and Portal maintenance job creation has been improved for lodging an emergency maintenance request. The large red ‘Emergency’ button has been removed and replaced with a toggle button for the tenant to manually identify the request is an emergency. When selected as an emergency a warning will continue to show to tenants that if the job is deemed to not be an emergency, they may be responsible for the call out fee.

Water parameters added to Client Hub

Water charging information can now be updated directly via the Property Card in the Client Hub. This allows for the water charging parameters to be changed or implemented for tenancies with a current lease in place, without needing to edit the lease agreement. When updated via the Client Hub, a note will be added to the future lease page in OurProperty and the new water charging information is saved to the future lease agreement.

If you have any questions or future feature request, simply respond to this email & we will be in touch.

Best regards,

The OurProperty Team

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