A closer look at arrears in OurProperty

Arrears is not a one-off task. It is ongoing.

Arrears sits across your entire portfolio, at different stages, all the time.

It requires consistent action, clear communication and accurate timing. When any part of that slips, it creates delays, risk and unnecessary follow-up.

It is not difficult work.

But it is continuous, and it demands attention every day.

What managing arrears usually involves

Even with systems in place, most of the work still relies on the property manager to progress it.

You are responsible for knowing where each tenancy sits and what needs to happen next.

This typically includes:

• Monitoring arrears across your portfolio daily
• Reviewing which tenancies require action
• Deciding when to call, email or send an SMS
• Issuing reminders at each stage
• Preparing and sending notices in line with legislation
• Following up when payments are not received
• Managing ongoing communication with tenants
• Creating and tracking payment plans
• Escalating to breach or termination where required
• Keeping a complete record of all communication and actions

Each task is straightforward.

But together, they create a constant layer of operational work that sits over everything else.

What happens in OurProperty

In OurProperty, arrears is structured as a process that progresses automatically based on timing, behaviour and legislation.

Ongoing monitoring and progression

• Arrears is tracked in real time across every property
• Tenants move through the arrears workflow based on their payment status
• Reminder messages are sent at the appropriate stages
• Communication adapts based on patterns, including repeat arrears behaviour

Notices and compliance

• Notices are generated in line with state requirements
• Timelines are tracked to ensure compliance
• Breach and termination notices are prepared when conditions are met
• All documentation is filed and stored automatically

Follow-ups and communication

• Follow-up actions are triggered when payments are missed
• Tenants receive consistent communication without gaps or delays
• All calls, emails and SMS are logged in one place
• Records are maintained and ready if required for tribunal or court

Payment plans and tracking

• Payment plans are created and applied within the platform
• Payments are tracked against agreed plans
• Upcoming and missed payments are monitored
• Adjustments are made as situations change

Nothing relies on you remembering what needs to happen next.

The process continues moving, whether you are actively working on it or not.