Michael Brown, the owner of LJ Hooker Beenleigh, which manages 520 properties in QLD, began his journey with OurProperty nearly a decade ago. Initially attracted to its innovative smoke alarm compliance solution, Michael first adopted OurProperty in 2014 when it was still known as OurTradie. As the platform evolved into a full-fledged property management system, Michael embraced the change, especially as legacy tools like their previous property management software began to phase out.
“We were already using OurProperty as a plug-in to our previous property management software. When they introduced its payment system, the need for a trust account was gone. That’s when we threw ourselves into it 100%.”
Outdated Tools and Limited Automation
Before transitioning fully to OurProperty, LJ Hooker Beenleigh faced several operational challenges:
- Fragmented Processes: Their previous property management software required additional systems to manage tasks like smoke alarm compliance and maintenance, leading to inefficiencies
- Limited Automation: Tasks such as lease renewals and arrears management were heavily reliant on manual intervention, increasing the risk of human error
- Scalability Issues: As the agency’s portfolio grew, the limitations of legacy tools made it unsustainable to efficiently manage the increasing workload
“Our previous software was falling behind. When they introduced a cloud version, it didn’t match the usability and features OurProperty offered. Moving forward with OurProperty was an easy decision.”
The Transformative Impact of Automation
OurProperty’s comprehensive automation and consolidation transformed operations at LJ Hooker Beenleigh. The platform streamlined critical processes and eliminated manual tasks across multiple areas:
- Lease Renewals: OurProperty automatically issues notices and reminders, reducing the risk of human error and ensuring timely renewals
- Invoice Management: The system automates invoice processing, freeing up staff time and improving accuracy
- Arrears Control: Arrears, which were previously a challenge due to socio-economic factors, are now efficiently tracked and resolved thanks to the platform’s automation
“When property managers from other agencies see how simplified our lease renewals are, they can’t believe it. The system takes care of things automatically.”
Scalable Operations, Cost Savings and Reduced Errors
Since fully integrating OurProperty, LJ Hooker Beenleigh has experienced several key outcomes:
- Scalable Management: The agency shifted from a portfolio-based management structure to a pod-based system, allowing them to handle more properties with the same number of staff
- Cost Savings: Michael highlights that OurProperty’s all-in-one approach eliminates the need for additional plugins, such as a 360-inspection module, tap maintenance tools and document signature software like DocuSign. “The savings are vast across anything you’d want for managing your portfolio. We no longer worry about the costs of additional plugins, as everything we need is built into OurProperty.”
- Reduced Human Error: Automation has significantly decreased the risk of errors, ensuring better service delivery and fewer issues for landlords and tenants
- Streamlined Operations: Consolidating all tools into one system simplified workflows, leading to cost savings and greater operational efficiency
“The trustless system and high levels of automation mean less chance of human error and better service delivery.”
Looking Ahead: The Future with OurProperty
As Michael looks to the future, he remains confident that OurProperty will continue to support the agency’s growth.
“The system is adaptable, scalable, and consistently evolving. It’s helped us stay ahead of the curve and we’re excited about what comes next.”
See the Difference for Yourself
To see how OurProperty can streamline your operations, reduce costs and eliminate errors, get in touch with us today and request a demo to explore how our platform can benefit your property management business.